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Technical resource centers TRCs are being expanded by ICT infrastructure and systems integrator Inlaks with the opening of a new one in Port Harcourt. The TRC launch is a component of Inlaks' attempts to increase the effectiveness of service delivery to clients in the distribution of ATMs and repair services for spare parts.

After facilities of a similar nature were established in Lagos, Enugu, Abuja, Kano, and Ibadan, this one is the organization's sixth TRC.

The facility will provide technical assistance to banking institutions in the Southeastern states of Rivers, Cross River, Akwa Ibom, Bayelsa, Edo, and Delta in order to increase the effectiveness of access to and rapid usage of its ATMs. Attending the TRC launch were officials from the 13 commercial banks that Inlaks engineers would be working with.

"Inlaks is happy to be launching a Technical Resource Center in Port Harcourt, a strategic market in the South-South part of the country," Executive Director, e-Business and Infrastructure, Tope Dare remarked during the event. This is consistent with our mission and goal of assisting clients with repairs and servicing. Since we are committed to fostering the expansion of the financial services industry, we have worked with our partners to guarantee that specifics from our ATMs, such as dispensing the most cash and having a lengthy working day, are accurately represented. In order to enhance our service, we will continue to provide value via technology and innovation.

Inlaks has a market share of 47% in distribution with around 22,000 ATMs across the nation, 2,080 of which are located in the South-South and South Eastern states.

Speaking at the ceremony as well, Mr. Afamefule Ezeani from Access Bank plc praised Inlaks for its services.

"We value Inlaks' excellent work in managing resources efficiently for the ATMs at our sites. The organization guarantees prompt resolution of any concerns that might surface at any time, along with support. We welcome the opening of this facility because it will make meeting our technological requirements more convenient.

The winner of an all-expense paid vacation to Dubai, courtesy of Inlaks, was Mrs. Edith Osuyah Edeh of Keystone Bank in a raffle arranged for bank representatives at the event.

Source: vanguardngr

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